|
General conditions for use of the service
TeckRemote Help Desk
Validity of service
The helpdesk service
ending after the customer has spent 5 applications included
in the package TeckRemote. To return the remote service, you
must subscribe to the service again.
Operation
The TeckRemote is open all
working days, from 9.30-1.30, at 2.30 p.m. and 7:00 p.m.
The customer can enjoy
technical assistance via email, phone or remote
intervention.
The request for action can be done by email, by phone or
through the form on our website TeckRemote. In case of an
application be made by email should contain information that
is requested through our site TeckRemote form.
The client can only ask for TeckRemote
service after you have been identified as client, stating
the number of contract given after subscription.
It is the responsibility of
customer to adopt the necessary measures to protect against
fraudulent use of third-party TeckRemote service; Teckremote
agent will provide assistance to any person who transmits
requested identification data, even if is not the
Subscriber.
The applications were
received through the site, or by e-mail will be processed
within less than 24 hours after receipt of the same
(considering only working days);
Requests for intervention
If a contact made by the
customer are described several "issues", each request for
intervention will correspond to each problem.
Each resolution of the problem
described, corresponds to decrease a unit in TeckRemote
package.
Remote assistance
The remote assistance
objective is to facilitate the diagnosis of the problem
described by the customer and expedite the resolution
process. Remote assistance can only be carried out at the
request and with permission of the client.
Conclusion of requests
for assistance
To complete an application for
action causes the sending an email to the client notifying
the conclusion and the balance of customer support.
Legal aspects
The agent TeckRemote assumes
that all the software used by the client is original, and is
duly legitimized.
Is the sole responsibility of
the customer with all the consequences that occur from the
use of unlicensed or illegal software.
|
