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How the Service Works
TeckRemote Help Desk
Contact
When you contact the
service TeckRemote, is made a record of the Request for
Intervention technique which has the has the designation of
PI.
This IP will initially always
a telephone intervention and may then pass the remote
intervention. See how
Remote Assistance works here.
The technical service will do
everything possible to ensure that the problem is resolved
and that the PI is completed. If you cannot resolve the
problem, the PI is pending and the technician will contact
later to the same resolution and completion.
Describe the application/problem
To be served by a technician,
the customer must describe in detail the problem you have on
your computer, and what do you think that originated the
problem. After that a prior analysis of the problem,
allowing you to decide what type of intervention is required
for the resolution.
Resolution
process
- The technical service will do
everything possible to ensure that the problem is
resolved and that the PI is completed by the end of the
telephone call
- If you cannot resolve the problem, the
PI is pending and the technician will contact later to
the same resolution and completion.
Our aim is that the client and the technician providing
the least possible time in solving the problem.
- If the issue is pending and
verify that it is not possible to its resolution without
onsite intervention, and then scheduled a technical
intervention, in this case by a technician in the
client's computer.
Complete the application for action
Whatever the mode of
completion of the request for assistance, the customer is
always informed its conclusion.
The PI has a guarantee of 7
days, may be reopened for new interventions .
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